1. Information We Collect

SorentoGroup may collect the following types of data in order to improve service quality and enhance user experience:

1.1. Personal Information

• Name, surname

• Phone number

• Email address

• Company name, position, contact details

• Support request or communication message content

1.2. Automation and Sensor Data

Technical data collected through our smart agricultural panels, sensor units, or environmental monitoring devices:

• Temperature, humidity, light intensity, rainfall, wind, EC/pH and similar measurements

• Device operating data, system logs

• Agricultural facility/greenhouse technical infrastructure parameters

1.3. Technical Information

• IP address

• Browser type

• Mobile device model

• Operating system information

• Cookies and usage data

2. Purposes of Data Use

Collected data may be used for the following purposes:

• To deliver, improve, and optimize our services

• To ensure proper operation of smart panels, sensors, and automation systems

• To manage maintenance, troubleshooting, and technical support processes

• To conduct product improvement and development studies

• To respond to user requests

• To perform security, authentication, and fraud-prevention activities

• To provide customer communication (notifications, alerts, announcements, offers, etc.)

3. Cookies

Our website may use cookies to enhance user experience and analyze site traffic.
Users may disable cookie usage via browser settings; however, doing so may cause some site features to function improperly.

4. Data Storage and Security

SorentoGroup stores all collected data on secure servers and protects it against unauthorized access, loss, or misuse through:

• SSL/TLS encryption

• Firewalls

• Authorization controls

• Regular security testing

Personal data is retained only for as long as necessary; no unnecessary data is stored beyond legally required periods.

5. Data Sharing

SorentoGroup does not sell or rent user information to third parties.

Data may be shared only in the following cases:

• Service providers (hosting, server infrastructure, SMS/email services)

• Legal obligations (court decisions, requests by official authorities)

• Business partnerships carried out with user consent

All shared information is transferred only to the extent required.

6. Third-Party Services

SorentoGroup websites or applications may utilize third-party services, such as map systems, analytics tools, or external integration services.
The privacy policies of these services are managed and governed by the respective third-party providers.

7. User Rights

Under applicable data-protection regulations (KVKK), users have the right to:

• Learn whether their personal data is being processed

• Request information about the data that has been processed

• Learn whether data is used for its intended purpose

• Request correction of inaccurate or incomplete data

• Request deletion or anonymization of personal data

• Request information regarding data transfer

• Object to data processing

Requests may be submitted via: info@sorentogroup.com

8. Data Retention Period

Retention time for collected information:

• Records retained due to legal obligations (e.g., accounting records): 10 years

• Support and technical service communications: 3 years

• Sensor data and system logs: Stored temporarily or anonymized depending on operational need

9. Changes to the Privacy Policy

SorentoGroup may update this Privacy Policy from time to time.
Updates become effective once published on our website.