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This Distance Selling Agreement outlines the terms between Sorento Dış Ticaret Ltd. Şti. and the customer for all orders placed on www.sorentogroup.com. Before completing your purchase, please review the legal rights, obligations, delivery conditions and withdrawal policies explained below.
SELLER: SORENTO DIŞ TİCARET LİMİTED ŞİRKETİ
Address: Beşkonaklılar Mahallesi Kırçiçeği Caddesi Corner City Sitesi E Blok Apt. No:4 E/8 KEPEZ / ANTALYA – Türkiye
Phone: +90 248 213 76 16
E-mail: ticaret@sorentogroup.com
BUYER: Customer (The individual who places the order via the website)
The subject of this Agreement is to determine the rights and obligations of the Parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of goods/services ordered electronically by the Buyer on the Seller’s website www.sorentogroup.com.
The Buyer acknowledges that they have read and confirmed electronically all preliminary information regarding the characteristics, sales price, payment method, delivery conditions and the right of withdrawal of the goods/services subject to sale, and have subsequently placed the order.
The preliminary information form and the invoice located on the payment page of www.sorentogroup.com are integral parts of this Agreement.
This Agreement, which has previously been executed and signed by the Seller in duplicate, shall be deemed accepted by the Buyer upon signature on …. / …. / …., and a copy shall be sent to the Buyer via e-mail.
The goods/services shall be delivered to …. at the address specified by the Buyer. Delivery will be made to the recipient at the delivery address specified by the Buyer.
Delivery costs belong to the Buyer.
If the Seller declares on the website that delivery will be free of charge for purchases above a specified amount, or within the scope of a campaign, delivery costs shall belong to the Seller.
Delivery shall be carried out as soon as possible after the goods are available in stock and the payment is transferred to the Seller’s account.
The Seller shall deliver the goods/services within 30 (thirty) days after the order is placed and reserves the right to extend this period by an additional 10 (ten) days by notifying the Buyer in writing.
If for any reason the product price is not paid or cancelled in bank records, the Seller is deemed released from the obligation to deliver the goods/services.
The Buyer shall inspect the goods/services before accepting delivery. Damaged or defective products (broken, torn packaging, etc.) shall not be accepted from the cargo company.
After delivery, the goods/services shall be deemed delivered in a solid and undamaged condition.
If the right of withdrawal is to be exercised, the goods/services must not be used and the invoice must be returned.
If the Buyer’s credit card is used unlawfully by unauthorized persons, unrelated to the Buyer’s fault, and the relevant bank or financial institution does not pay the Seller, the Buyer must return the goods/services to the Seller within 3 (three) days, provided that they have already been delivered to the Buyer.
In this case, return costs belong to the Buyer.
The Seller is responsible for delivering the goods/services complete, undamaged, in accordance with the specifications stated in the order, and – where applicable – with warranty documents and user manuals.
If the goods/services are to be delivered to a person/organization other than the Buyer, the Seller shall not be held liable for refusal of delivery by such party.
Following the notification of withdrawal received by the Seller, the Seller shall refund the payment within 10 (ten) days and collect the goods/services within 20 (twenty) days.
For justified reasons, the Seller may supply another product of equal quality and price before the performance period ends.
If fulfillment of the contract becomes impossible, the Seller shall notify the Buyer before the performance time expires, and refund payments within 10 (ten) days.
Goods/services that are defective or malfunctioning within warranty conditions may be sent to the Seller for repair, and return shipping in such cases shall be borne by the Seller.
The type, quantity, brand/model, color and sales price including all taxes of the goods/services are as stated on the web page www.sorentogroup.com and also on the invoice, which forms an integral part of this Agreement.
The cash price of the goods/services is included in the sample invoice sent via e-mail and within the invoice accompanying the product delivered to the Buyer.
The installment sale price – if chosen – is included in the sample invoice sent via e-mail and within the invoice accompanying the product delivered to the Buyer.
The applicable maximum interest rate is the rate determined each year by the Government of the Republic of Türkiye and shall not exceed 30%.
The Buyer is responsible to their respective bank.
The down payment amount – if applicable – is included in the sample invoice sent via e-mail and within the invoice accompanying the product delivered.
If the Buyer pays by credit card in instalments, the selected instalment option on the website shall apply.
Instalment conditions of the Buyer’s credit card agreement with the relevant bank shall apply.
The Buyer may track payments and instalment numbers via account statements sent by the bank.
The Buyer may exercise the right of withdrawal within 7 (seven) days from delivery of the goods/services to the Buyer or to the person/organization designated by the Buyer.
To exercise this right, the Buyer must notify the Seller’s customer service by e-mail or phone within the same period, and the goods must not be used and must comply with the conditions stated in Article 15.
The original invoice must be returned.
Following the notification, the Seller shall refund the payment within 7 (seven) days and collect the goods/services within 20 (twenty) days.
If the original invoice is not returned, VAT and other legal obligations cannot be refunded.
Shipping fees for returned products due to the right of withdrawal shall be borne by the Seller.
Goods/services that cannot be returned due to their nature, goods that deteriorate rapidly, goods with expiry dates, single-use products, hygienic products, and software and digital programs that can be copied cannot be subject to withdrawal.
For software, DVDs, CDs, computer consumables (toner, cartridge, ribbon, etc.), stationery items, or cosmetic products, the package must be unopened, not damaged, and unused.
In the event the Buyer defaults on credit card payments, the Buyer shall pay interest under the credit card agreement signed with the bank and shall be personally liable.
The relevant bank may take legal action and charge the Buyer for expenses and attorney fees.
In any case of Buyer’s default, the Buyer agrees to compensate the Seller for related damages and losses.
For disputes arising from this Agreement, the Consumer Arbitration Committees are authorized up to the monetary limit announced by the Ministry of Industry and Trade; disputes exceeding this limit shall be settled by Consumer Courts, and where unavailable, by Civil Courts of First Instance.